So true wiggy ! Now we have something called Caspa, a system that apparently our customers wanted so that they can log onto to, and find out where and when an engineer is going to be on site. I've asked several customers about it and what a shock ! None of them have heard of it and commented " that they won't be using it " they want to speak to a person and have a name to fall back on.
It's just another I'll conceived system that I think was found on the back of a shelve in Poundland, by some idiot who thinks that they can run the world from a smartphone.