KevA wrote - "Jerry from SAC- is that you?"


Kevin from LB, is that you? PM me cscforkliftrepair at gmail

One off the main points is all manufactures have to have development to be competitive Crown have entered a new market with there gas truck how much this has cost to develop will be down to Crown. Some time it might cost a lot some times it might cost not that much. But there will all ways be cost's involved. The person who started this asked did was R&D financed by pay cust at crown the answer really is no it saved jobs because with out new products or entering into new markets like crown have done then ultimately the company loses market share and then job's go. Crown know that there is a market cross over to IC truck in there chosen area so they have developed a truck. How good this truck is time will only tell. When you look at other Crown areas like Asia they badge Doosan trucks to Crown

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sorry about the double post.

and Chub, as far as how a mom and pop make it?
Have you ever considered the overhead in brand name dealership? One of the main the reasons the brand name dealerships are claiming they not making it [like the gold mine this industry should be], is because they haven't wanted to draw line and look at "production vs non-production" personnel, for fear of what they see in the mirror.

it's 'pick on Chublil day', in case you didn't get the memo.

Amen to that, Dr Know!!

It's not that hard to kick the doors down. I know of two regions in the network where all you have to do is answer the service call and speak to the customer you are ahead of the game. By the way, my genes fought on the other side and against the 3rd Reich.
I applaud any tech that leaves to better themselves if their present employer can't step up. Very soon, there will not be enough tenured techs left to carry on the "we provide the best service"claim. The tenured guys you refer to have either been screwed over one too many times or are tired of what they are doing and should get out. For those who still enjoy what they are doing are worth their weight in gold. Any manager that doesn't realize that is a wanna be. I know there are still companies out there with that philosophy and if I choose to locate that company in this industry, that's my business.

DrKnow, please dont mistake my "clone" comment for anything racist, I just know that every Crown guy I ever met in the last 10 years looks like they have the same gene donor!! And as for the statement you made regarding the tenured and skilled guys leaving, who gets the bad end of the stick? The guy with 20 years leaving, or the company itself? And poaching in this buisness is and always will be a part of it. I would bet that at least 50% of the people you know who left did so making more money. Also, some of the laziest people I have ever met in this biz were the tenured guys!! Yea they knew their stuff, but talk about crabby all day long, and hard to find out in the field. I swear they had to have had cloaking devices on their service vans. Now as a manager, why would I continue to support that? Also the only companies who retain their employees are doing so at a loss in this economy. How the heck does a mom and pop set-up compete with a factory dealership? Yes I know its the level of service provided, I get it. But unless they are locked in with smaller companies themselves, its hard to kick down the door of a potential new customer. Long story short, if you dont have the answer to the problem and a solution that you can sell and implement yourself, you are just another wanna be manager who just cant find the right employer to bite.

Well first off I'm not a tech nor a Dr. I just play one on the net.

I do realize that companies do put enormous amounts of money into hiring, training, service tools, vans ect. and should expect a fair ROI. The other side of that thinking is: Good, bad or indifferent, without the service tech all those investments mean absolutely nothing. Last time I checked the van doesn't drive itself, the wrench doesn't turn itself.

Now are there techs or any employee for that matter that does not give a rats a** about giving their best effort everyday? Sure there are but at what point does management ask itself, what effects have wage, benefit cuts and threats of "If you don't like it, don't let door hit you in the a**" had on these employee's production/moral? In the last 12 months I have seen some of the best talent, techs, sales and management hired away due to the current state of affairs. Has management calculated how much of that investment and future business is lost when the 10-15-20 year tech, manager or salesman leaves?
I willing to bet that Mr. Manager duodeluxe is not able to.

Oh and to cublil, very nice on the blond hair, blue eyes and acne comment. Nice to see your true narrow mindedness come out. Your parents must be proud.

With that I leave you all with this little tidbit. As a janitor, you would be amazed at the the things I see and hear snooping around your desk and your trash while your not there! lol

Also DrKnow, I think you interviewed me once, about 5 or 6 years back. Also, Good people leave because they choose to, bad managers or not. No wait I mean KevA, yea you. Hmmm, let me think. Doesnt matter, every Crown guy I ever met looked like they were cloned in City of Industry, Blonde hair, blue eyes and bad acne!!!!

I believe some of you may be interpreting corporate backstabbing and "up the ladderisim" with poor management on the part of the dealerships. Just because there is a manager who will stop at nothing to keep his position does not mean its a bad place to work. You guys that are not happy sound like you just got out manuvered in the office. I know from whence i talk, I was that guy at a couple of places. Took me 22 years to figure it out. Now granted there are some cruddy employers out there, but if you are not happy everywhere you work, it's probably something you are doing to yourself that you dont even realize is happening. I was never any good at the office politics stuff, and when I finally figured out what I was lacking, I slept alot better at night and had a better outlook on my employment.

duodeluxe,

I totally agree with your last two posts. It is amazing that know one has every touched on the amount of $$ invested in a dealership to support the service functions - starting with building space, delivery vechicles, service van's, shop tools, supplies, diagnostic equipment, training, etc. etc. Certainly the dealership owner(s) do expect to get a return on these investments and expect personnel to support the objectives.

I see. You must be yet another perfect technician. Take a look at your last 2 post. Do you speak in anything but sarcasm?

duodeluxe,

I'm not sure what thread you've been reading but you might want to take a closer look at some of the credentials of some of the last couple of posters. One manager with 20 years and another Service Manager with I would guess at least 12-18 years to be in that position. Sounds to me like you've been drinking the Kool-Aid a little to long or......oh wait you must be in management, of course that would make sense.

Anyone ever heard this before: "Good People Leave Because Of Bad Managers"

Hmmm wish I could remember who told me that once ;o)

It's amazing to read so many of these posts that describe all management to be bumbling, dishonest fools and at the same time all of the technicians profess to be mistake free, honest people that don't let a second go by without worrying about what more they can do to help out their company.
A while ago I heard someone in a similar industry to ours had a layoff. I called to tell him that I was looking for a talented, good technician and if he could offer me a name of someone that he laid off so that I could contact him about my opening. His answer was simple- "I would never get rid of anybody like that!"
I know there are problems in all industries and all companies but my guess is that some, more than others ,contribute more to the problems than those that care to correct them. Most companies that I am familiar with want good employees who prove themselves and get rewarded. There are very few, who as a lot of you have suggested, that hire someone to see how much skin that they can take of your back. It's probably more of the opposite.