At a convention, I presented a questionnaire to forklift dealers, the results of which were designed to determine the "perfect" forklift dealer.
According to responses from attendees, the following are the attributes of the Utopian forklift dealer:
* Sells, rents and leases new forklifts
* Sells and rents used forklifts
* Provides preventive maintenance
* Repairs in his own and at customers' facilities
* Repairs electrics and ICE forklifts
* Sells new engines
* Repairs or overhauls engines
* Sells parts over the counter
* Delivers parts to end users
* Sells accessories
* Sells and rents hand pallet trucks
* Sells and rents electric walkies
* Sells tyres
* Has a hydraulic press for tyre mounting
* Sells LPG conversion kits
* Provides an exchange program for electronic cards
* Sells industrial batteries and chargers
* Sells attachments
* Installs and repairs attachments
* Sells pallets
* Sells forks
* Provides operator training