If you have any problems using, please don't hesitate to contact our administration team at or by using our contact form. has been designed to work on the majority of computers, using most (recent) version browsers.

We will continue to expand this help section to ensure maximum compatibility with our users. If you are experiencing any difficulties using the site, our list below may help to solve your problems, otherwise let us know! Test Centre - New!

Test your email settings. Use our test centre to send sample issues of mailings to your nominated email account to determine if you're receiving them properly.

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How do I find all the available content? - Navigation menus

All content is accessible via cascading navigation menus displayed in the left margin of each page:

The first navigation menu is displayed in the left margin. It starts with the option <Home>, followed by the option <Business Directory>.
When you click on your selected content area, the page will load. You can tell where in the website you are from the orange title displayed in the top-left corner of the page.

The second navigation menu is displayed in the horizontal orange band in the top-right of each page. This menu starts with the option <Home> at left and ends with the option <Help>. This menu groups more general content in relation to you, your membership with, and as an organisation.
Click any menu item and the corresponding web page will be displayed.

The third navigation menu is displayed in the lower section of the left margin: you need to scroll down the page to find it. It contains the options <Privacy Statement> and <About Us>.
Click any menu item and the corresponding web page will be displayed.

The fourth navigation menu is displayed in the footer of every web page. It allows you to select other content after reading a web page, without having to scroll back to the top of the page.
Click any menu item and the corresponding web page will be displayed.

Screen Resolutions and Colours

Different computers have different screen setups. Your computer is likely to be set to one of three resolutions - 640x480 pixels, 800x600 pixels or 1024x768 pixels (the numbers represent the width and height of your screen). Pixels are the little dots that combine to form the characters and graphics you see on the screen.

This website will appear very large at the 640x480 resolution setting, will sit comfortably on 800x600 (the most common resolution) and look quite condensed on resolutions of 1024x768 and above.

If you have a computer which is only a few years old, you will be able to change the screen resolution by adjusting the Display or Monitor settings in your computer's Control Panel (Windows 98 and above).

The number of colours displayed on your monitor will also affect the quality of the images displayed on the internet. The colour palette should display a minimum of 256 colours but, if your computer can handle it, it is preferable to select High Colour (16bit) or True Colour (24bit). These settings can be accessed through your Control Panel's Display menu (Windows 98 and above).

Javascript and

Many of the web pages on use javascript to display their content to you. Javascript is non-intrusive, and does not carry computer viruses. To avoid browsing difficulties, you should enable javascript in your web browser. Here's how to do it.

Browser Where to find menu options
Internet Explorer 5 / 6 / 7 Tools > Internet Options > Security - Click "Default Level"
Firefox 2.x / 3.x Tools > Options > Content - Select "Enable JavaScript"
Safari 3.x Edit > Preferences... > Security - Select "Enable JavaScript"

Spam Filters

If you are not receiving the newsletter, even though you have subscribed it, your email spam filter may be affecting delivery. Because the HTML version of News contains graphics, some email programs recognise it as spam, and therefore block its delivery. Check the settings in your email software, or check with your network administrator, and ensure the email suffix "" is removed from any spam blacklist and added to your email client's “white list”. This will ensure your email client will not block your newsletter.

Get The Latest Browser Version

Download the latest version of Internet Explorer.

What are cookies?

Cookies are tiny bits of text that web sites pass to your browser to store, either in memory until you close your browser (session cookies), or for a specified length of time on your hard drive.

Cookie texts hardly take up space on your computer: each cookie usually takes under 1 kilobyte.

When cookies are stored, they are returned to the website that originally stored them whenever you request other documents from that site. This allows the website to "recognize" you based on information you've previously provided.

This is the only workable way for websites to recognize its registered members during a full web visit and to serve you with content that suits your preferences.

For example: uses session cookies to allow its members to browse member exclusive web pages without having to re-enter login details on every web page requested.

Note: "First-Party" cookies are cookies from websites you chose to visit. The purpose of this type of cookies is to "remember" information you have given to the website that passes the cookie. They don't invade your privacy.

The "Third-Party" cookie does not originate from the page you have requested to view. These don't serve you no useful purpose. only passes "First-Party" cookies.

How to Enable Cookies in your browser?

Google™ offers instructions on how to enable cookies in your browser in one of their web pages. You can find the instructions relevant to your version of browser. To learn more, visit

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