Finding the balance between people, processes and automation Scroll down for video

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- 30 Jul 2026 ( #1292 )
5 min read

Warehouse automation continues to gain momentum across the logistics industry, driven by labour shortages, increasing throughput demands, rising customer expectations, and the need for greater operational visibility. Yet despite these pressures, many small and medium-sized businesses remain cautious about investing in automation.

This caution is understandable. Automation has traditionally been associated with major capital investments, facility redesigns, and operational disruption. For businesses focused on maintaining productivity and controlling costs, the perceived risks can outweigh the potential benefits.

However, warehouse automation has evolved considerably in recent years. Modern solutions are increasingly designed to integrate into existing operations with minimal disruption, allowing businesses to automate specific processes without undertaking large-scale facility changes. More importantly, automation no longer needs to be approached as a single, large transformation project. It can be introduced gradually, targeting the areas where it delivers the greatest operational value.

 

Optimal automation - Boosting collaboration between automation and manual operations

 

Automation success is not defined by warehouse size

One of the most common misconceptions surrounding automation is that it is only suitable for large distribution centres. In reality, the size of a warehouse is rarely the deciding factor.

The suitability of automation is determined by the characteristics of the operation itself. Material flows, transport frequency, process stability, throughput requirements, and business objectives are far more important considerations than square metres.

For this reason, every operation should be evaluated individually. The most successful automation projects begin with a detailed analysis of logistics processes to identify repetitive, predictable, and high-frequency transport tasks. These activities often consume significant operator time while adding little value and are therefore excellent candidates for automation.

The flexibility of Rocla AGV Solutions means that automation can be deployed on a small scale to support a specific process or expanded to coordinate material movement across an entire facility. The key is ensuring that the solution is designed around operational requirements rather than forcing operations to conform to the technology.

 

Big or small, we have a solution for your needs

The range of automation deployments seen across the industry demonstrates just how scalable Rocla AGV Solutions have become.

At Scanfil Åtvidaberg, for example, two Rocla ART (Automated Reach Trucks) were sufficient to improve efficiency, traceability, operational transparency, and workplace safety. By automating inbound logistics, outbound logistics, and the return of materials from production to storage, the company reduced costs while improving overall material flow.

At the other end of the spectrum, Dossin Entrepôts operates a highly automated warehouse supported by a fleet of 39 Rocla AGVs. The vehicles manage pallet movements between receiving, storage, and dispatch areas, creating a continuous and highly efficient flow of goods throughout the facility.

While the scale of these projects differs significantly, both demonstrate the same principle: the greatest automation benefits are achieved when solutions are aligned with specific operational challenges and business goals.

 

Not every process should be automated

Automation is often discussed as though the objective is to remove manual work. In practice, the most effective operations rarely follow this approach.

Not every process is currently suitable for automation, nor should every process be automated. In some environments, processes may still be too variable, unpredictable, or insufficiently standardised to generate the desired return on investment.

This does not mean automation should be ruled out altogether. Instead, many businesses benefit from preparing for future automation by optimising material flows, selecting infrastructure that supports AGV operations, and making equipment decisions that align with long-term automation goals.

As operations become more stable and predictable, opportunities for automation often increase.

 

The rise of mixed fleet operations

One of the most important developments in warehouse automation is the growing adoption of mixed fleet environments.

Rather than viewing automation and manual operations as competing alternatives, businesses are increasingly combining the two. AGVs and manual operators each bring distinct strengths to warehouse operations.

AGVs excel at repetitive, predictable, and physically demanding transport tasks. Human operators, meanwhile, provide flexibility, situational awareness, problem-solving capabilities, and decision-making skills.

By combining these strengths, organisations can create operations that are both efficient and adaptable.

A mixed fleet approach allows businesses to automate the tasks that benefit most from consistency and repetition while retaining manual handling for processes that require flexibility or involve greater variability. This enables organisations to improve productivity and safety without sacrificing operational agility.

 

Overcoming the real barriers to automation

While technology continues to advance rapidly, successful automation projects still depend on careful planning and preparation.

The biggest barriers are rarely related to AGVs or software capabilities. More often, challenges arise from unclear logistics processes, limited visibility into material flows, poor integration planning, or insufficient change management.

Before implementing automation, businesses should evaluate several key areas:

  • Existing material flow and transport processes
  • ERP and WMS integration requirements
  • Facility conditions, including floor quality and environmental factors
  • Load characteristics, handling requirements, and traffic patterns
  • Charging infrastructure and navigation requirements
  • The balance between manual and automated activities
  • Employee training and change management needs

A structured approach helps ensure that automation supports operational objectives while minimising disruption.

 

A shift from products to solutions

As automation projects become more sophisticated, businesses are increasingly seeking partners that can support the entire material handling ecosystem rather than individual technologies.

This reflects a broader shift towards integrated intralogistics solutions that combine AGVs, forklifts, software, conveyors, racking systems, and other warehouse technologies into a single, coordinated operation.

The Rocla FleetController fleet management software is capable of orchestrating entire material flows in real time. By integrating with ERP and WMS systems, it can allocate transport tasks to both manual and automated fleets, optimise routing, manage traffic, and provide visibility into warehouse performance.

Moreover, its advanced capabilities such as route optimisation, shared-area management, area reservations, and real-time analytics enable automated and manual resources to work efficiently alongside one another.

The result is a more connected operation where technology supports business objectives rather than existing as a standalone system.

 

It's all about finding the right balance

Perhaps the most important shift taking place within warehouse automation is the move away from the question of whether automation should replace people.

For most businesses, the real objective is not automation itself. It is operational efficiency.

Reducing unnecessary transport, minimising waiting times, improving traceability, increasing safety, and optimising resource utilisation are the outcomes that matter. Automation is simply one of the tools available to achieve them.

The most successful operations are increasingly those that combine automation, human expertise, and intelligent software within a single integrated strategy. Rather than choosing between people and technology, businesses are focusing on creating the optimal balance between the two.

In this context, warehouse automation is no longer an all-or-nothing decision. It is a scalable, flexible approach that can evolve alongside the business, delivering value where it is needed most while maintaining the adaptability required in modern logistics operations.

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Editorial calendar - planned features
CONSTRUCTION FORKLIFTS
HANDLING GOODS IN THE COLD
LOADING/UNLOADING FREIGHT
BROWNFIELD AUTOMATION
FORKLIFT ATTACHMENTS
BATTERY AFFORDABILITY AND LIFETIME
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Inside The News
In this week’s Forkliftaction News, we look at the mixed bag of financial results released in the last week. This includes Hyster-Yale which improved quarter-on-quarter, but dropped modestly y-o-y, leading it to forecast a moderate operating loss for 2026... Continue reading
Words of support …

After advertising with Forkliftaction.com, we got many enquiries regarding interest to be our distributor. Mostly from Europe and USA but including a few in ASEAN. We feel that the advertisement was useful and good for market expansion.

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In this week’s Forkliftaction News, we look at the mixed bag of financial results released in the last week. This includes Hyster-Yale which improved quarter-on-quarter, but dropped modestly y-o-y, leading it to forecast a moderate operating loss for 2026... Continue reading
Words of support …

After advertising with Forkliftaction.com, we got many enquiries regarding interest to be our distributor. Mostly from Europe and USA but including a few in ASEAN. We feel that the advertisement was useful and good for market expansion.

Lawrence Xu, Assistant Sales Manager

Are you recruiting? Find your ideal candidate among a diverse range of materials handling professionals:

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Editorial calendar - planned features
CONSTRUCTION FORKLIFTS
HANDLING GOODS IN THE COLD
LOADING/UNLOADING FREIGHT
BROWNFIELD AUTOMATION
FORKLIFT ATTACHMENTS
BATTERY AFFORDABILITY AND LIFETIME
FORKLIFT SAFETY