Full time

Service Coordinator - Odessa

Odessa, Texas, United States
Company: The Taylor Group, Inc
Industry type: Manufacturing
Start date: As soon as possible
Description
Job Accountabilities:

Works with customers and Field Service Mechanics to identify required maintenance.
Advises customers on necessary/suggested services.
Computes cost of replacement parts and labor to restore lift truck to condition specified by customer.
Estimates cost of mechanical, electrical, or other repairs. Enters itemized estimate on service order and explains estimate to customer.
Processes parts and/or service sales orders in computer for invoicing.
Processes all warranty claims and follows through to completion.
Answers telephone, types correspondences, reports, and quotes for the Service Center.
Maintains database and address books for Service Center area.
Assists in building and maintaining file system for Service Center.
Any out of line situations regarding expenses, purchases, etc. are called to the attention of the Service Center Manager for corrective action.
Send notifications of all shipping and receiving of Taylor Rentals, to include the evaluation of rentals when returned for any repair that the machine may need before going out again.


Application URL: https://www.aplitrak.com/?adid=bG1vcnJpcy43OTg5OC43OTE5QHRheWxvcmJpZ3JlZC5hcGxpdHJhay5jb20


Reference: 2255/1851
Requirements / Skills
Job Requirements:

High School Graduate or GED equivalent.
Experience in Parts / Service industry with particular emphasis on coordinating service responsibilities with service technicians and parts personnel.
Must have mechanical aptitude or experience in the forklift or other related fields.
Must possess ability to determine how to prioritize service work.
Previous experience in a customer service oriented role preferred.
Strong record of positive Customer Satisfaction results.
Professional demeanor and self confidence in dealing with customers and outside contacts.
Must have valid driver's license and good driving records to be insurable by corporate insurance carrier.
Basic computer skills required.
Organization skills.
Must have the ability to multi-task.
Work well under pressure.
Team-oriented.
Disclaimer

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Bada Carrelli is a high-quality brand specialising in stainless steel material handling equipment, operating in the food and clean room markets for over 30 years.

Upcoming Events

August 19 -20, 2021 - Virtual, India
August 11, 2021 - Austin, Texas, United States
September 21-23, 2021 - Moscow, Russia

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Germany has a special place in the hearts of most people in materials handling. We are very familiar with their products globally and many of us have spent time at trade shows in the country which, in many ways, is the centre of forklift technology.
It has been distressing to
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