Full time

Service Admin Clerk

Pasadena, Texas, United States
Company: The Taylor Group, Inc
Industry type: Agribusiness
Start date: Immediately
Description
Work closely with Service and PM Supervisors to ensure work orders transition smoothly through the work order process.
Perform accurate and detailed parts review of work orders and prepare for final invoicing.
Ensure accuracy of current hour meter reading, job details per technician and all information is up to date and accurate.
Compare pricing per estimate if applicable and notify CSR if there are any discrepancies, or issues.
Contact customers via phone, or email to obtain purchase order as required.
Work closely with CSR to convey any issues with obtaining purchase order, or customer complaint.
Work closely with Sales Personnel and Service Supervisor/Field Service Supervisor to coordinate preparedness and availably of all Sales and Rental units
Work closely with Service Supervisor/Field Service Supervisor to make ready all incoming and outgoing equipment per manufacturers guidelines.
Accurately and timely process all "AP" orders per guidelines and coordinate with Service Supervisor to complete in timely manner.
Work closely with Logistics Department and Rental/Sales Departments in processing machine rollouts for rental or sales.
Communicate with Sales Reps on the status of machine delivery to customers.
Accurately maintain a current data base of machine locations and track First and Second Inspections as required. Notify Service Supervisor/Field Service Supervisor of inspections due and process to Corporate as required
Assist with the processing all warranty claims and follows through to completion.
Assists in building and maintaining file system for Service Center.
Maintains files for Service Center Manager, which includes correspondence files, vehicle files, computer print outs, personnel files, contracts, etc.
Assist with daily branch operations as required. Answer incoming phones and direct to appropriate department. Assist with any urgent customer requirements as requested either service, parts, or accounting requirements. Customer request is our job.
Assist Admin Personnel with the weekly ARSF report
Assist Parts Personnel and Service Supervisor/Field Service Supervisor with transferring and accurately tracking transferred inventory to technician warehouses.
Maintain office and service center supplies and create lists of required office supplies
Assist Service Center Manager with the onboarding of new employees and send all required paperwork to Corporate Office in a timely manner
All other tasks appointed by Service Center Manager as required
High School Graduate or GED equivalent.
Experience in Parts Sales / Service industry with particular emphasis on coordinating service responsibilities with service technicians and parts personnel.
Must have mechanical aptitude or experience in the forklift or other related fields.
Must possess ability to determine how to prioritize service work.
Previous experience in a customer service oriented role preferred.
Strong record of positive Customer Satisfaction results.
Professional demeanor and self confidence in dealing with customers and outside contacts.
Must have valid driver's license and good driving records to be insurable by corporate insurance carrier.
Must be in physical condition as job requires lifting, stooping, and bending.
Operate equipment such as forklift.
Basic computer skills required.
Must have the ability to multi-task.
Work well under pressure.
Team-oriented.
Requirements / Skills
See Description

https://www.aplitrak.com/?adid=bG1vcnJpcy4xNzY1My43OTE5QHRheWxvcmJpZ3JlZC5hcGxpdHJhay5jb20
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