Frederick "Fritz" Mueller
5533 Wood Hollow Dr., Indianapolis, IN 46239 (317) 862-2038 (720) 563-1563 FMueller479@gmail.com
General Manager / Operations Manager / Branch Manager
Turn-Around Management / Start-ups / P&L Responsibility / Sales and Operations Management
Turn-Around Management: In two of my previous positions I successfully returned declining businesses to profitability by initiating changes in sales strategies and operational procedures. These processes included using different marketing approaches, training or re-training sales teams and staff, and improving customer service operations. These improvements focused on delivering the highest quality of customer service, creating "win-win" partnerships with clients, and delivering high value products and services rather than low price.
Start-Up Management: I was fortunate enough to be part of a start-up operation in which we built a new business, with no revenue, into a profitable major competitor in our market. Through a strong commitment to delivering excellent customer service, recruiting solid service and support staff, staff training, team building, sales and marketing efforts, and much hard work, I created a proficient and successful operations team. The results of this work produced a very profitable business, and culminated in our branch of the company receiving one of the highest awards in the material handling industry - Toyota's President's Award (2002).
Skills and Achievements
Skills: P&L and budget responsibility, proven leadership and organizational skills, developing client partnerships, strategic planning, project management, inventory control, problem solving, team building, "Lean" implementation, strong verbal and written skills at all levels, solid computer skills (MS Office, Outlook, etc.).
As Branch Manager for the Caterpillar Lift Truck dealer for Central Indiana reversed annual financial loss in operations of $50,000 and generated net profits exceeding $230,000 (1993-1995). Received WIESE's Branch Manager of the Year award in 1994.
As Operations Manager for the Toyota Lift Truck dealer for Central Indiana drove growth of a start-up business creating and supporting sales to an annual level exceeding $10,000,000 (1995-2003). Received Toyota's President's Award for 2002.
As General Manager for the Toyota Lift Truck dealer for Western Michigan halted annual financial losses of $275,000, increased sales 66% in a declining market (2003-2008), and rebuilt the business into a profitable operation. Implemented standardization program for used equipment processing and sales, implemented standard sales training, and introduced Lean concepts into the business operations. Received Toyota's President's Award 2005, 2006 and 2007.
As Branch Manager for the Hyster and Yale lift truck dealer for Central Colorado, coordinated new facility construction, supervised business relocation, and managed multi-branch consolidation, cost reductions and downsizing.
Branch Manager Arnold Machinery Co., Denver, CO 2008-2010
General Manager Hull Lift Truck, Inc., Grand Rapids, MI 2003-2008
Operations Manager ProLift Industrial Equipment, LLC, Indianapolis, IN 1995-2003
Branch Manager WIESE Planning and Engineering, Indianapolis, IN 1993-1995
U.S. Navy Veteran Honorable Discharge
Available upon request