Richard Florey - Seeks Full time Position

Industry Type: Materials handling
Current Occupation: Customer Service/Product Support
Personal Preferences

Richard C. Florey 711 South Perry
Veedersburg, Indiana 47987
P: 765-294-2171
C: 765-585-1670
E-mail rcflorey@att.net



EDUCATION

2002 Indiana University Bloomington, Indiana
*Certified Employment Specialist

1978 Purdue University Lafayette, Indiana
*B.S. in Mechanical Engineering Technology

1977 Purdue University Lafayette, Indiana
*A.S. in Mechanical Engineering Technology

1971 Vincennes University Vincennes, Indiana
*A.S. in General Engineering

PROFESSIONAL EXPERIENCE

12/04-current Master Guard V-BURG, Indiana

Team Leader on Paint Line
*Supervise 30 associates with a variety of talents maximizing their output to achieve department goals.

*Monitor raw product and processed material flow to insure the line operates at maximum efficiency.

*Administer department and corporate policies and procedures in a fair and equitable manner

*Insure all processed are in compliance with various environmental policies.

*Interface with other departments and shifts to insure customer needs are met.

*Apply Common Sense, Lean, 5'S and Kaizan manufacturing practices.
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7/02-12/04 C.A.R.S. Greencastle, Indiana

Employment Consultant
*Provide my clients with assistance in achieving their employment goals through job coaching, guiding and follow-along service. The requirement for eative marketing is paramount. Carving out portions of a larger job, incorporating my client's abilities to specific tasks is part of this marketing strategy.

*A working knowledge of ADA rules and regulations is also necessary. Keeping up to date, through on going training.

*Conducted monthly meetings with my clients and the Vocational Rehabilitation agents, measuring the accomplishments of my client's pre-established personal goals and objectives. Also acted as an advocate for my clients when other agencies become involved.

10/01-6/99 N.M.H.G. Danville, Illinois

Manager-Danville Application Engineering
*Managed a group of engineers dedicated to providing global technical support to both internal and external customers, insuring that the product shipped met or exceeded all of our customers expectations.

*The product line consisted of Class IV,V and Big Trucks, manufactured both locally and overseas.

*Developed pricing strategies for special options to achieve pre-established profit targets through extensive research and data gathering. Drafted and published numerous technical bulletins for use by the marketing groups.

*Oversaw daily departmental activities to insure all events had "value-added" content.

*Negotiated agreements between our customers and the factory, whenever a situation arose requiring intervention.

*Initiated, then facilitated changes to improve overall group efficiencies on both a local and global level.




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6/99-11/72 Hyster Company Danville, Illinois

Area Field Service Manager
*Was empowered as a liaison between HYSTER dealers/customers and the factory, assisting in the resolution of various product/warranty issues for the entire ITA class of product line of equipment. This position required nearly 100% travel, diplomacy and budget management.

*Provided front-line support to dealer/marketing groups to defuse dissatisfied customer confrontations and develop satisfactory alternatives.

*Conducted ongoing technical and operator training on new product so the dealers could provide acceptable customer support.

*Promoted good working relationships between the dealer organization and the factory.

*Authorized repairs and warranty settlements as needed.

*Continuously managed available resources.

*Maintained a weekly prioritized schedule of appointments, but was also able to provide flexibility.

Manager-Electric Truck Service Enginee

Materials handling

Full time

Midwest

United States

Customer Service/Product Support

Professional Profile

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In a room of just 23 people, there is a 50/50 chance that at least two people have the same birthday. In a room of 75 people, there's a 99.9% chance of at least two people matching.