Overhead Door co. of Atlanta 1/13 - Present
~Garage Door, Openers, Parts, Sales~
Residential / Commercial~
Running parts & sales dept. keeping all road techs vans full of parts to sell. Keeping showroom up to date with new products. Running specials & sales on garage doors & openers. Cutting costs on parts inventory.
Sany America, Peachtree City, GA 7/11 and 11/12 (1 year 4 months) Heavy Construction Equipment Co. Parts Manager
Setting up dealers for the Crawler Cranes, Cement Pump Trucks, Excavators, & Road Graders. Getting the online ordering system up and running. Start common parts sheets for each machine. Educating all personnel on phone etiquette & suggestive selling. Setting up racking, new locations, return area, warranty area, cycle count procedures. Running specials. *Manage five parts and warehouse personnel.
HAULOTTE USA , Kennesaw, GA 11/07 - 1/11 (3 years 3 months)
Arial / Boom Lift Company
Start up company, getting parts department off the ground. Setting up parts A,B,C codes, min / max and setting up recommended stock lists. Setting up racking, new locations, return area, warranty area, cycle count procedures, and using six sigma practices. Managed parts distribution center for USA and Canada, servicing over 200 dealers. Held parts meetings on how to suggestive sell on the phone, put together excel files for quick look up of fast moving parts. Implemented internet order system and online manuals, setting up logistics of parts pickup. *Managed six parts and warehouse personnel.
SOUTHERN STATES TOYOTA-LIFT, Jacksonville, FL 06/06 - 11/07 (1 year 6 months)
Toyota Forklift Dealer
Managed five branches , P & L responsibility. Educated all parts personnel, setting up policy & procedures, buying procedures for better pricing of parts. Held parts meetings on: selling on the phone, what questions to ask to sell more parts, putting together excel files for quick look up of fast moving parts. *Managed six parts and warehouse personnel.
DOOSAN / DAEWOO HEAVY INDUSTRIES, Suwanee, GA 12/94 - 05/06 (11 years 7 months)
Forklift, Skid Steer, Heavy Construction Equipment Manufacturer
Managed parts distribution center for USA, Canada and South America, servicing over 300 dealers. Directed parts technical support group and parts authorization group. Provided training on new models through seminars and parts meetings. Developed a user guide for dealers and employees. Implemented internet order system, online parts books, policy procedure manual and quick reference sheets. Assisted the purchasing division on stocking quantities, back orders and new model stock items. Ran parts specials for increased sales. Visits to Korea to influence the five depots in the world on how to service their dealers better. *Managed twenty eight parts and warehouse personnel.
LPM OF OKLAHOMA, Oklahoma City, OK 01/83 - 11/94 (11 years 11 months)
Operated the parts department for a forklift dealer for LPM, Nissan Baker, White, Big Red Taylor, Prime Mover & Champ forklifts. Provided administrative support and training for parts crew. P & L responsibility. Developed communication between sales, service and parts so we could work as one unit. Rearranged parts department from front counter to warehouse areas. *Managed six parts and warehouse personal.