Ads
News service and business centre for materials handlingHOME
JOBS & RESUMES : Job details
Are you interested in this position? Click the CONTACT ISSUER button to enquire about or apply for this job.
Hope Mills, North Carolina, United States
Field Service Mechanic DOT - Hope Mills, NC - Full time
Company: The Taylor Group, Inc
Industry type: Manufacturing
Start date: ASAP
Description
Basic Purpose:
The accountability of this position is for the continuation of excellent customer relations between TMW and customers of new and used equipment by providing prompt and efficient service as authorized by customer and as assigned by the Service Supervisor.

Nature and Scope:
This position reports to the Service Supervisor from whom work assignments are received. Parts are requisitioned and reports are submitted through that office. Since some of the service calls are as a result of incumbent’s contacts or solicitations, the Field Service Mechanic is required to keep his supervisor informed of his activities and any change in his schedule. Servicemen are usually assigned to a territory, but are called upon to assist in other areas as required. Some may not be attached, but “float” on special assignments or to fill in as needed.

This “Service afte r Sales” contact helps to enhance company image and reputation in the field and directly affects repeat sales. The incumbent develops a personal relationship with the customer and establishes a source for service and parts, showing a positive and concerned interest in customer needs evidenced as follows: (a) upon delivery of a machine – assembling, if necessary, performing inspections, training operator in machine operation, its functions and capabilities, setting forth warranty and maintenance requirements; (b) making routine calls as time permits; (c) performing prompt and satisfactory repair or replacement service; (d) correct reporting of time, parts, travel, etc., to assure correct billing.

The above accountabilities require some vocational training and formal schooling in hydraulics and diesel engine repair. The position calls for considerable experience as a general mechanic and additional experience in welding, hydraulics and diesel engine repair. S ome of this training and experience may be acquired at TMW, to gain familiarity with the product, its parts, and assemblies, its literature, and the company policies affecting warranty. The incumbent is called upon to interpret blueprints, wiring and hydraulic diagrams, parts catalogs, lubrication charts and repair manuals. He must show versatility and ingenuity to get the machinery operating in the least possible time. Customer satisfaction is the ultimate goal.

Principal Accountabilities:
* Consults with Service Supervisor to plan effective work and travel schedule, giving priority to customer need, considering location of machine and availability of parts.
* Diagnoses malfunctions; repairs and/or replaces worn and defective parts; installs new assemblies, adjusts devices and controls - to correct malfunctions and to keep machines in operating condition.
* Provides tools and parts and arranges for facilities to perform repair work (usually on customer premises).
* Inspects, operates and tests machine upon initial delivery, at specified inspection intervals and upon completion of any repair work to ensure proper functioning of equipment and its components.
* Reports to Service Supervisor such information as name of customer, description of machine, nature of malfunction, the time involved in working, driving, and waiting, mileage, etc., so that proper accounts can be charged and proper billing can be made.
* Strives to increase technical skills through attendance at company-sponsored vocational schools, annual training meeting of departmental personnel and reading of technical literature.
* Promotes and enhances company image by maintaining a neat, personal appearance and by keeping the service truck in a clean, polished, and orderly condition.
* Experienced or advanced servicemen are expected to serve as troubleshooters on recurring or unusual problems, conferring with Engineering, Manufacturing, and other service personnel to resolve.
* Experienced or advanced servicemen will be expected to train new servicemen or to supervise a team of servicemen in the assembling or servicing of large units or in a joint effort on large repair jobs.

Educational Requirements:
* Some vocational or formal schooling in hydraulics and diesel engine repair.
* Three years on the job experience in diesel mechanics and hydraulics. Schooling in these fields could substitute for some of the job experience.
* Basic computer skills required.
* Must be able to read and interpret blueprints and other technical material.
* While it is not a requirement that the FSM pass the AWSD14 Welding Test, the incumbent is required to pass the tacker test. The FSM is encouraged to practice and improve welding skills to pass the AWSD14 Welding Test in order to be considered for future promotions.

Physical Requirements:
* This job requires stooping, bending, climbing, and capability of lifting up to 50 pounds.

Other Job Requirements:
* Incumbent must have a valid driver’s license and a good driving record, since employee will be driving company owned vehicle and will be covered under corporate insurance which has strict coverage requirements.
* Must be DOT certifiable. (Must be 21 years of age to be DOT certified).
* Incumbent will be required on occasion to stay overnight at out of town locations.

Application URL: http://www.aplitrak.com/?adid=dHZlcnJ5LjEzNjAyLjc5MTlAdGF5bG9yYmlncmVkLmFwbGl0cmFrLmNvbQ
Requirements / Skills
Please see job description.
Disclaimer
Information in this section has been supplied from external sources and therefore may be inaccurate or out of date. Forkliftaction.com accepts no responsibility for errors or omissions. We advise you to confirm details with the source.
Ads


©Forkliftaction.com
Forkliftaction Media Pty Ltd
PO Box 1439
Milton QLD 4064
Australia
Contact Forkliftaction.com
About Forkliftaction
The Forkliftaction Team
Privacy Policy
Site Map
Help
Business Directory
Discussion Forums
Industry News
Events Calendar
Jobs & Resumes
Photo Galleries
Blog articles
Our Bloggers

Industry Brands
Company Index
Regions & Countries
Machinery-onQ.com

Advertise on Forkliftaction
Editorial Features / Calendar
Featured Businesses
Past News Editions
Industry Associations
Storing your login information automatically.

When you select the 'Remember me' option, your login information will be stored on your computer in the form of a cookie. When you visit Forkliftaction.com again, the stored login information will be retrieved automatically and you will not have to submit your login parameters (email address and password) each time you want to visit our members-only pages.

A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer's hard drive. A cookie can't read data off your hard disk or read cookie files created by other sites. Cookies do not damage your system.

x