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La Vista, NE, United States
Service Manager - Full time
Company: MH Equipment
Industry type: Materials handling
Start date: Immediately
If you are a skilled and friendly individual who is seeking career satisfaction with a financially stable and growing company, join the team at MH Equipment! As a Service Manager with MH Equipment the primary function is to provide supervision and support for the service department.

Company Overview

MH Equipment is an authorized Hyster and Yale lift truck and forklift dealer that provides top quality material handling equipment to meet our customers' needs. We sell a broad selection of Hyster forklifts and Yale truck lifts that will fulfill any job specification as well as a terrific array of other new and used material handling equipment. We have won the Hyster “Dealer of Distinction" award multiple times. We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to charitable endeavors that our employees are involved with. Being a member of the MH Equipment family means being part of a fast-growing company that offers daily opportunities to learn and succeed. Our focus and culture are centered on our beliefs that people matter, passion inspires and purpose unites.

For more information on who we are and what we do, please visit our website at We look forward to hearing from you!

Requirements / Skills
Job Responsibilities:
•Direct supervision and development of all shop and field technicians as well as the service department office staff
•P&L responsibilities for the service department growth and profitability
•Interview, hire, train and participate in the education of shop and field technicians
•Supervise, inspect and approve all shop repair jobs for completeness and accuracy prior to return to customer
•Quote the customer as necessary and keep them informed of cost overages, delays, additional work, etc.
•Manage the cleanliness of the grounds, service shop, steam pad, break room, etc. to maintain a professional looking image and workplace
•Supervise the preparation and pre-delivery of new equipment
•Close work orders within 48 hours of completion
•Responsible for the supervision of warranty administration
•Responsible for the supervision of customer PMs for timeliness, completeness and the sale of additional work, etc.
•Resolve customer complaints and billing problems
•Interface with other departments
•Follow-up on past due accounts and assist with service related situations
•Establish and follow policies and procedures with a special emphasis on safety related issues
•Coordinate with rental management on PMs and maintenance of rental units
•Oversee repairs on rental trucks
•Ensure on-time delivery of rentals units to customers
•Interface as needed with factory service representatives
•Perform other duties and special assignments as assigned
Information in this section has been supplied from external sources and therefore may be inaccurate or out of date. accepts no responsibility for errors or omissions. We advise you to confirm details with the source.

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