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JOBS & RESUMES : Job details
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Mobile, Alabama, United States
Service Manager - TPS - Mobile
- Full time

Company: The Taylor Group, Inc
Industry type: Manufacturing
Start date: ASAP

Description: Basic Purpose:
To provide customers in assigned territory with a parts source and prompt service where needed. To keep generators operating efficiently in the field thereby assuring satisfactory and profitable relations to both the customer and the company.

Nature and Scope:
This position reports to the General Service Manager, Taylor Power Systems, Clinton, MS who has the responsibility to supervise the activities of all Service Managers. Reporting to the Service Manager are a Service Supervisor, Service Coordinator, Parts Coordinator, Outside Service Salesperson, Inside Service Salesperson, and Field Generator Technicians. Other personnel may be added from time to time.

The Gonzales Service Department serves as liaison between the customer and the company in the respective territory. Th e Service Manager directs the activities of supplying parts and labor to service and repair the broad range of generator products and to repair, rebuild, or replace any of the various accessories and/or attachments.

The Service Department maintains a stock of inventory of parts; issues a standard minimum supply to the service trucks, and supplies additional parts as needed. The Service Department receives calls from customers, dispatches a Field Technician on a “first come, first served” basis, deviating from this schedule when emergencies arise.

Parts are sold over the counter to walk-in customers and are also mailed and/or delivered as a result of telephone or mail orders.

The Service Manager is required to have a thorough knowledge of company policies and practices affecting customer service work. He or she may be required to accompany a Taylor salesperson assigned to the territory to visit customers in order to enhance the sale of Taylor products and often serves as a consultant on customer problems and makes estimates on major repair jobs. The Service Manager has complete knowledge of the Taylor product line and the parts and assemblies, components, accessories, and attachments and is familiar with the applications in the field.

The person in this position is required to have excellent abilities in customer relations, showing a real concern for customer problems and a willingness to extend him/herself in solving those problems. This person is also required to have administrative and managerial skills in order to supervise those employees directly assigned under this position.

Principal Accountabilities:
* Staffs, trains, develops parts and service personnel. Evaluates performance. Recommends appropriate recognition and reward.
* Handles all after hour and week end service calls.
* Plans and organizes schedules and activities of service personnel in the field. Follows up to ensure customer needs are met.
* Schedules and assigns repair work in shop, if any. Supervises work in progress.
* Provides and maintains facilities and equipment for receiving, storing and issuing parts.
* Establishes proper inventory levels for territory. Maintains level by accurate record keeping of requisitions, receipts, and issuance of parts.
* Receives direct orders for parts. Sells over the counter. Ships and delivers parts.
* Serves a consultant to customers on service work. Requests services of service technicians as needed.
* Prepares and submits period reports on parts, time, travel, malfunctions, etc. for billing or payroll purposes and for updating inventory and service history files.
* Evaluates service center performance. Initiates improvement toward overall company profit objective.
* Cooperates with company salesperson in territory to build company image and boost sales.
* Accountable for administering area of authority with intensity, consistency, good judgment, and common sense. Delegates this authority to subordinates by teaching them the rules of good management practices.

Education and Skills:
* Work experience with generator systems may be substituted for educational requirements. However, a degree would be a plus.
* Thorough knowledge of Taylor products.
* Mechanical skills will be helpful.
* Previous experience supervising employees.
* Computer knowledge.

Application URL:

Requirements / Skills: Please See Job Description

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