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News service and business centre for materials handlingHOME
JOBS & RESUMES : Job details
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Chantilly, Va, United States
Branch Supervisor - Parts & Service
- Full time

Company: McCall Handling Co
Industry type: Materials handling
Start date: August 2018

This position covers Forklift and Industrial Equipment, Parts, Service, and Rentals at our Chantilly VA location: In accordance with management directives this position directs the activities of the branch Service & Parts Departments, along with counter customer sales , overseeing the performance of shop and field repairs to ensure that the Company provides the customer with the most efficient and cost effective product line support possible.

Requirements / Skills:
This position mandates that the employee be able to perform all of the following functions:

Supervise and develop the operation and personnel of the Service and Parts Departments
Receive and respond to customer requests or inquiries on product repairs
Assist in determination of needed repairs and the timing of repairs
Research information from literature and computer based sources
Assign and schedule equipment and personnel to field or shop repairs with direction from central dispatch
Review internal and external matters involving operations and expenses
Have responsibility for the branch facility... other functions as assigned by necessity
Drive sales and work with sales team to handle existing and facilitate new business
This position may perform any combination of the following duties:

Assess employee performance and provide guidance or recommend training needed to reach and maintain acceptable performance level- Foster good employee/management relations

Receive calls from customers on a daily basis concerning the price and schedule for product repair or service, technical information, recognition of warranty contracts, equipment transportation needs, and other issues
Address equipment down time concerns through scheduling repairs at times most convenient to the customer and the repair shop
Utilize mainframe, and personal computers as well as literature sources such as pricing manuals, service manuals, parts books, service warranty guides, etc, to find information on invoices, work orders, parts availability, repair procedures, flat rate pricing, product repair history, components under warranty coverage, and other similar information
Devise work schedules for repairs to be performed in the field and the repair shop which utilize available technicians and service vehicles in the most cost efficient manner while taking into consideration parts availability and delivery schedules
Examine work orders, requisitions, service reports, claim forms, bills of lading, etc, for accuracy and by request of other departments, personnel or the customer; draft budget recommendations
Perform other work related duties as assigned

Comprehensive knowledge of forklift & industrial equipment and their application
Thorough understanding of Company practices and policies in relation to the direction of the work force
Effective verbal and written communication skills
Ability to meet deadlines and handle multiple tasks
Ability to learn new systems and processes
Solid computer skills with a working knowledge of Microsoft Office products
Ability to read, understand, interpret and convey technical information
Strong customer service orientation
We are looking for leaders - are you up to the challenge?

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Forkliftaction Media Pty Ltd
PO Box 1439
Milton QLD 4064