Email
Password   Forgotten?
Remember me
Marketplace
Business Directory
Discussion Forums
Home
My profile
Search
Spec-Checker
Industry News
Events Calendar
Business Tenders
Jobs & Resumes
Photo Galleries
Home | About us | Advertise with us | Tell an associate | Contact us | Site map | Help 
Search  
DISCUSSION FORUMS : Forkliftaction.communicate
Forum: Industry News & Whispers
Discussion:  Free part number look up service
Number of messages: 25
Page: [1] 2
START MESSAGE:
duodeluxe
New Hampshire, United States 		We are a dealer but we also sell a lot of parts to other dealers. Most all dealers ask for the part number along with the price and availability of that item. I know that they want the part number to shop for the best price, but they tell me that the parts software that they use doesn't even allow them to quote parts without part numbers and they get upset when I won't give it to them. The interesting thing is that when I have given out the part numbers and the parts are available through SMH or Intrupa, we never get the sale. Can anyone tell me if there is any truth to this "software" story.

Posted 19 Sep 2006 10:26 PM Reply  Report this message
REPLIES: Sort replies by
uplifting
Massachusetts, United States 		didnt you just answer your own question
pretty simple

-------------------------
uplifting

Posted 20 Sep 2006 12:51 AM Reply  Report this message
duodeluxe
New Hampshire, United States 		I am trying to find out if there is any truth that parts software requires a part # in order to provide a customer with a quote. If so, I would imagine that it can be bypassed because part #'s are not available in every instance

Posted 20 Sep 2006 1:31 AM Reply  Report this message
etharp
North Carolina, United States 		of course you need the PN to run the quote, and there is plenty of software out there that would strip the PN from a printed quote that has an outside customer (as oppossed to an internal customer like the rental department).
my personal answer is to treat them like they treat you.
I figure that is the way they expect to be treated since it's how they treat others.
You give me the PN, I give you the PN. You tell me you can not provide me a PN, then I can not provide you with a PN.
I need a schematic and you provide it, next time it's my turn to help you out, and I will.
to bypass software that will not spit out a quote without PN#s, the common answer is;  I would make up a parts number, for this instance, 'ZZZZ123456-123.05' would be a manufactured part I intend to cost my customer 123.05USD.  
Ask the next guy that tells you he CAN NOT provide a pn for you to have a beer after work, and you buy. relationships are still what makes this industry tick, I am pretty sure.
But What do I know, I am just a meatball


-------------------------
registered linux user #167806 (http://counter.li.org/)

Modified 6 Mar 2008 7:49 AM
by poster. 		Reply  Report this message
proshadetree
Tennessee, United States

 		Work for a smaller sales/rental in TN.We have to have part# to quote a repair.Then after quoted sometimes customers will let 2 months to a year go by before they actualy approve quote.Yes I said a year.All quotes written state they are only good for 30 days.Customers do as they want not as you wish.Thanks goes out to all who have helped to locate part#s for us.Yes we use promatch and intrupa when we can.But some parts we only get from dealers due to fitment issues.

-------------------------
A true friend is someone who thinks that you are a good egg even if he knows that you are cracked.

Posted 28 Sep 2006 8:17 PM Reply  Report this message
charles_p
Florida, United States 		Share and share alike, I say.

-------------------------
How invincible is justice if it be well spoken.

Posted 24 Nov 2006 5:43 AM Reply  Report this message
victor_b
Michigan, United States

 		When a dealer calls our office I run the SN# of the unit to see if its one of my customers.
9 times out of 10 I can make the sale.

-------------------------
"Yale builds industrial equipment not cars!"

Posted 24 Nov 2006 10:25 PM Reply  Report this message
charles_p
Florida, United States 		Victor, do you think that by "stealing" the sale away from your competitor is the right thing to do? For some reason, your customer has decided you use the competitor in the first place rather than calling upon you.  I say, if your customer has called them, then there is an underlying reason why. By doing a reverse look up and calling your "Original" customer can cause some riff between you and the local guy and they will only reciprocate.

-------------------------
How invincible is justice if it be well spoken.

Posted 25 Nov 2006 2:02 AM Reply  Report this message
victor_b
Michigan, United States

 		Charles,Its called being aggressive and taking charge. Most of the time its due to a new Maintenance/Management personal change in there company. What should I do?? Just whistle Dixie?And lose a customer?Like they don't do it to you? Come on man!

-------------------------
"Yale builds industrial equipment not cars!"

Posted 25 Nov 2006 3:30 AM Reply  Report this message
etharp
North Carolina, United States 		Victor, do you see 'a leader' as some one who "takes charge and decideds where to go, bringing 'the followers' with him"? or do you see ' a leader' as someone who 'figures out where the crowd is heading and gets in front of the crowd, directing the crowd where they wanted to go anyway'?


-------------------------
registered linux user #167806 (http://counter.li.org/)

Posted 26 Nov 2006 10:44 PM Reply  Report this message
victor_b
Michigan, United States

 		Mr. etharp,
You MUST have credibility to survive in our industry!, You must do what you say you will do. Your reputation as a credible person develops as a direct result of the trust others have in you to follow through, acting on what you have committed yourself to do. From my perspective, credibility begins with being authentic and is manifested in the actions you promise AND deliver. It is being accountable for what you say you will do. Whereas authenticity is grounded in personal integrity, credibility is the choice you make for interpersonal integrity.So with that being said is there any harm in being proactive? or aggrisve?

Victor

-------------------------
"Yale builds industrial equipment not cars!"

Posted 26 Nov 2006 11:31 PM Reply  Report this message
etharp
North Carolina, United States 		?No answer to the question; "how do you define a leader'?

I in no manner intended to imply anyone here has ever failed to live up to their obligations, or that being "proactive" was in any manner to be considered wrong or incorrect.  Victor, are you trying to imply _I_ have in some manner failed to live up to my customer's expectations?

May I ask, for what reason do you desire to tap dance around a question with no 'correct' answer?

(to paraphrase W.S., me thinketh tho doeth protesteth too much)

I will say that 'aggressive', (to me,) sounds as though anyone using that term  feels it's "OK" to try and lift yourself up by pushing down on others, rather than picking your own self up by your own bootstraps,
aggression is NOT the same as "proactive", no matter how you try and tie them together. your mileage may vary.
My personal belief about what makes a "credible person" has MUCH more to do with knowing what they don't know, than it does with doing what they say they will do. Doing what they say they will do is just barely "acceptable behavior" and not some goal to strive for. again, only my not so humble opinion.

-------------------------
registered linux user #167806 (http://counter.li.org/)

Modified 5 Mar 2007 10:55 PM
by poster. 		Reply  Report this message
duodeluxe
New Hampshire, United States 		It is amazing how these discussions morph into something totally unrelated to the original topic. Speaking of integrity, I have come to the conclusion that a person who would ask someone else to do all the work without any intention of placing an order with them is not a person of integrity. I don't know about other dealers, but typically when someone calls with a model and serial #, there is a lot more work involved than just opening to a page in a book or looking it up in a computer. There are serial # breaks, part # changes, components that break down into several different part #'s etc.. It may take 15 minutes or more to ascertain "THE" correct part #.  I'd like to see the readers of this website realize it is not an person of integrity to ask someone to do "free" work with only the intention of getting free information.

Posted 28 Nov 2006 1:28 AM Reply  Report this message
cownd
Arizona, United States 		My work history is field tech and management for Yale and Cat forklift dealerships for 30 years and the last 3 years as a customer. Looking at this from a customers view; when I need a part number for an item I sometimes use internet resources to locate the part number or, the local dealer. We also established a relationship with dealers across the country. We rely on local dealer support and if thats not there or of poor quality we might use a dealer 1500 miles away. Here is an example; our local Linde and Yale dealerships continually drop the ball whether its service; parts or product support; so we use out of state dealers or WEB orders for parts. When I worked for dealerships I never had a problem obtaining part numbers from the competition; it's all give an take on the dealership level. If you can't get along with your competition it's just going to be hard on you and not them; there will find the part numbers somewhere else; and when they do, you will lose a customer whether it's the competion or not; believe me it's easier to get along.

Posted 28 Nov 2006 3:50 AM Reply  Report this message
proshadetree
Tennessee, United States

 		Back to the subject is this software real or hoax?

Posted 28 Nov 2006 10:54 PM Reply  Report this message
etharp
North Carolina, United States 		software that requires all the blanks to be filled in is nothing new, software that can check to see if it's the correct PN, when the person doing the input does not know if it is the correct part number, is something else...
About selling and ordering from a dealer outside your local area, many OEMs strictly forbid that, and may even pull a dealership for 'repeated bad actions', I have seen an OEM insist on the firing of an employee believed to repeatedly sell to a customer outside the area of responsibility of that dealer.
Wanna let us know who that dealer you use outside of your area? I know it would make my life easier to have additional OEM parts sources ...
we won't tell anyone...
Modified 5 Mar 2007 10:56 PM
by poster. 		Reply  Report this message
charles_p
Florida, United States 		As I stated in my first response, "Share and share alike, I say." Provide the compitetion the correct part number in a timely manner and build the relationship with them and they will purchase from you. Also, remember to  reciprocate!

-------------------------
How invincible is justice if it be well spoken.

Posted 30 Nov 2006 1:27 PM Reply  Report this message
cownd
Arizona, United States 		As a customer I will do what ever it takes to keep production on line. We are a large worldwide company with several plants around the United States and world. Because of that we have access to other dealers that service our plants. As far as sharing information; all dealers that I now of share with each other; they also purchase enough from each other to keep everyone happy, just share and be happy like everyone else; Dave.

Posted 2 Dec 2006 8:38 AM Reply  Report this message
darryl_w
Quebec, Canada

 		There are a few free part number lookup services

If you are refering to having you part number and want to see if they have it in stock. Some dealers and some services provide this info online , often you have to setup your id 1st.

There are no free lookup parts by model and serial number services
So much labor goes into the programing, there is a price attached to the service. Annual fees are very common. In a recent meeting TVH, SMH, Intrupa Tech and Xpart started talking about charging even for individual special searches!!!! They want to bill back the labor to the inquirer. That is a new trend.
Sometime the price is so high you have become the dealer and sign special priviledge agreements.


-------------------------
Parts finder expert

Posted 9 Feb 2007 1:46 AM Reply  Report this message
jim_p
Florida, United States

 		that picture of yours has to go, you look like you are smoking your self to death with a rat on your neck...

Posted 4 Mar 2007 8:56 AM Reply  Report this message
Page: [1] 2


Forkliftaction.com accepts no responsibility for forum content and requires forum participants to adhere to the rules. Click here for more information.
FORUM GLOSSARY
Click for description.

FORUM
DISCUSSION
MESSAGES
NICKNAME
SIGNATURE

FORUMS
Discuss: Industry News & Whispers

Discuss: Conferences, trade shows & other events

Discuss: Mechanical Troubleshooting

Discuss: Technical arena. Did you know? Who knows?

Discuss: Machines. Forklifts, stackers, telehandlers, container handlers and reach stackers

Discuss: Business issues

Discuss: Safety, training & legislation

Discuss: Fun at work
©Forkliftaction.com
Privacy policy
Related links
Site map
About us
Marketplace | Business Directory | Discussion Forums | Spec-Checker | Industry News | Events Calendar | Tenders | Jobs & Resumes
Forkliftaction.com – PO Box 1439, Milton QLD 4064, Australia