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Business management

Discussion:

Service/Hire Management Software

Number of messages: 9

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SJ1202
West Midlands, United Kingdom

We are a small family company (4 engineers) and we are considering software to assist with the organization and efficiency of the service desk. Does anyone have experience of these types of packages, if so can you let us know what those experiances are.

Any pros/cons would greatly assist in us making a decision.

Thanks in anticipation.

Scott

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OH NO!!-Not the phone again?!?!?!?

Posted 7 Jul 2006 07:29 PM

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etharp
North Carolina, United States

php? web enabled? linux? to me, this is a big question, like "we have seen wheels and want info on what car or bike to purchase". perhaps the first step would be to further narrow the scope and more closely identify your needs.
Is this an internal helpdesk? is this customer and sales management (like Goldmine or ACT?) project management(like PHPproject)?
anything we can do to help...

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registered linux user #167806 (http://counter.li.org/)

Posted 19 Jul 2006 05:18 AM

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ajdxb
United Arab Emirates, United Arab Emirates

We are successfully using Fleet Maintenance Pro for keeping tracks on repairs, inventory and rental of equipment and for CRM we are very happy with Goldmine CRM

Posted 17 Aug 2006 06:41 PM

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chris_g
Lancashire, United Kingdom

We are just starting to use ACT (sage product) it works well.

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Chris Grabarz

Posted 23 Aug 2006 09:24 PM

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keycomp
Greather Manchester, United Kingdom

take a look at systems by key computer applications based in leigh, uk all the systems are designed specifically for the forklift industry to save time money

Posted 23 Apr 2009 09:32 PM

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alan_m
United Kingdom

martin ???????

Posted 6 May 2009 05:57 AM

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keycomp
Greather Manchester, United Kingdom

no, its jane, martin is in the next office to me : )

Posted 14 May 2009 00:38 AM

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alan_m
United Kingdom

Ok,tell him i said hello

Posted 14 May 2009 03:33 AM

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daryl_j
manchester, United Kingdom

In the past i have used sage and key systems which both do a job quite well however i found that both systems were written with accounts in mind and then adapted for use in the service department or the stores. Don`t get me wrong they both do the job reasonably well but it would have been nice if they were written for the service rather than an accounting tool.

Posted 7 Nov 2009 06:24 AM

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