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Service based on Hour Meter Reading (HMR) and Retrieval of Hour Meter Readings

Number of messages: 8

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arun_p
New Jersey, United States

We have been hearing from many dealers that calendar based PM does not make much sense due to inaccuracies and unbalanced equipment usage. Maintaining fleet based actual usage seems appealing but customers typically do not provide readings

If CSRs or techs have to retrieve readings, does the cost of gas and the time justify PM based on HMR? As a dealer what will work best for your operation?

If you install a system which can electronically retrieve HMRs and abuse data, at what cost can you justify such system?

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Work smarter not harder

Posted 30 Apr 2008 01:22 PM

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proshadetree
Tennessee, United States

Its a two way street if you have older well worn lifts pm service at calender base will help to keep it going.Oil leaks ect. if it runs out of oil you wont ever need it serviced.Other hand I check about 30 lifts in an hour, half will require service.So customer saves but these lifts are 2004 and are in fair shape.The tech you have will determine if you should stay as normal or change.Ie he help you out by doing repair during pm at pm rate which is cheaper than labor rate.Plugs wire ect not total brake job.Also if you have electric lifts the operators charge the snot out of but never water the battery.If you have a good service man he will let you know if you can extend the service interval.I personaly would rather customer would save on service so he can afford replacement or repair of the lifts he has.

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"Work leads to profit, mere talk leads to poverty"

Posted 30 Apr 2008 07:57 PM

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JonG
United States

HM based service is the most cost effective/equipment friendly way to go. We've all seen the over SM'd truck, done every 30 days because that is what the CSR wrote and had the contract signed for..
If the dealer/service company has been doing the work for a while it should be easy to look at the history and work out a useage sheet - i.e. Lift # 1 averages 100 hrs between services every 30 days. Lets do it every 2 months. Lift #2 averages 250 hours a month and needs to be sm'd every month.
The service comany should look at the hours of use, the operating environment AND the age/condition of the truck and make those recommendations. I used to service a brake manf company. We serviced the lifts every week not based on hours of use, but to clean the radiators of carbon dust to stop them overheating..

Posted 30 Apr 2008 10:01 PM

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arun_p
New Jersey, United States

Thanks. Your comment on environment is important. Do you use any hardware tools now to schedule PM?

If you get notified via email based on actual usage, at what cost can you justify such system?

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Work smarter not harder

Posted 1 May 2008 01:53 AM

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JonG
United States

I use software with variable settings - i.e. every 300 hrs/3 months (which ever is first)
Getting the data into the system is a little trickier. There are systems out there that will let you know hours of use (normally they are also shockswitch/operator sign on off systems) if you have a large fleet or use these type of devices, the small (or no) cost difference is a no brainer.
If you don't do it that way then it's the hard way, find and record each piece of equipment
The third choice is to have the operators put the HM on their vehicle pre use inspection. The data is captured and then just pick a day to update the system every couple of weeks or so.

Posted 1 May 2008 07:02 AM

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roadtek
Massachusetts, United States

There are several ways of recording/receiving HM readings. Crown now offers " InfoLink " systems which use operator sign on/off tools, impact sensors, and HM readings that wirelessly transmit data to the company's server, repairers server, or anywhere you set it. Like a Shock Watch on steroids it can be a valuable tool. Most newer Crown trucks have settable PM alarms. I am seeing more and more big box companies going to an off site maintenance managing company that requires HM readings from the fleet and then will call for maintenance.

Posted 1 May 2008 12:43 AM

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fleetguy
New Jersey, United States

From what I know, Infolink is pricey system and for Crown trucks. Just to collect HM, I don't think dealers can justify that cost.

Posted 2 May 2008 06:14 AM

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roadtek
Massachusetts, United States

You are correct in being"pricey", however it's what you make of it and what or how you sell it to a customer. It can save thousands when used in the right enviornment. I agree that InfoLink used just for HM readings is a waste of its potentials.

Posted 2 May 2008 07:42 AM

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